Return & Shipping Policy – Charm Curl
At Charm Curl, we are committed to ensuring that your order arrives safely and promptly. Below are the details of our shipping process:
1.1 Processing Time
Orders are processed within 3 business days from the date of purchase. Once your order has been processed, you will receive a confirmation email with shipping details and a tracking number.
1.2 Shipping Methods & Delivery Time
We offer various shipping methods to accommodate your needs. Delivery times may vary depending on the destination and the shipping method selected at checkout.
- Standard Shipping: Estimated delivery within 3 to 7 business days.
- Express Shipping: Estimated delivery within 3 to 7 business days.
Please note that all shipping estimates exclude weekends and holidays.
1.3 Shipping Costs
Shipping costs are calculated based on the weight and dimensions of your order, as well as the shipping destination. The exact shipping fees will be displayed during the checkout process before completing your purchase.
1.4 International Shipping
We offer international shipping to most countries. However, please be aware that additional customs duties, taxes, and import fees may apply and are the responsibility of the customer. These charges are not included in our shipping fees.
1.5 Shipping Delays
While we strive to meet our shipping estimates, delays may occur due to factors beyond our control, such as customs processing, weather conditions, or carrier-related issues. If you experience a significant delay, please contact us at contact@charm-curl.com for assistance.
2. Return Policy
At Charm Curl, your satisfaction is our priority. If for any reason you are not fully satisfied with your purchase, you may request a return in accordance with the following conditions:
2.1 Eligibility for Returns
- Items must be returned within 7 days of receiving your order.
- Products must be unused, unopened, and in their original packaging.
- Returns must be accompanied by proof of purchase (order number or receipt).
2.2 Non-Returnable Items
The following items are not eligible for return:
- Opened or used products
- Items purchased on sale or with promotional discounts
- Gift cards or vouchers
2.3 Return Process
To initiate a return, please contact us at contact@charm-curl.com with the following details:
- Your order number
- The product(s) you wish to return
- The reason for the return
Our customer service team will provide you with return instructions, including the return shipping address.
2.4 Return Shipping Costs
The customer is responsible for covering the cost of return shipping unless the product is defective or damaged upon arrival. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.
2.5 Refunds
Once your return is received and inspected, we will notify you of the approval or rejection of your refund:
- If approved, your refund will be processed, and a credit will be applied to your original payment method within 7 business days.
- Shipping fees are non-refundable.
2.6 Damaged or Defective Items
If you receive a damaged or defective product, please contact us immediately at contact@charm-curl.com with photos and a description of the issue. We will arrange for a replacement or a full refund at no additional cost.
3. Order Cancellations
If you wish to cancel your order, please contact us at contact@charm-curl.com within 3 hours of placing your order. Orders that have already been processed or shipped cannot be canceled.
4. Contact Us
For any questions regarding our Shipping & Return policies, please reach out to our customer service team at:
Email: contact@charm-curl.com
Phone: +974 3393 3751